Our Guarantee & Warranty - Tilehurst Roofing Houston

The Tilehurst Roofing Houston Guarantee

A guarantee is only worth the paper it’s written on, which is exactly why we put ours in writing before the crew ever picks up a hammer. We’re Tilehurst Roofing Houston, part of the Kingswell family of roofing companies founded in 2000, and we operate on a simple rule: say the price before the work, do the work right, put the guarantee in writing, and come back if it fails. That’s the whole deal. No fine print. No phone maze. Just a Houston roofing company that stands behind what it builds and repairs.

Call (254) 566-3573

We call it the 365-Day Done Right Promise. If something isn’t right, we make it right for a full year after the job. And that promise starts the day the work is done, not the day you finally get someone on the phone.

What’s Covered

Here’s what we commit to on every repair and replacement in Houston, in plain language:

• Workmanship on every repair and replacement. If our work fails inside the guarantee period, we return and correct it at no charge, and the repair is covered by a written guarantee delivered before the crew leaves your property, not mailed weeks later.
• Parts and materials we install. We stand behind the products we put on your Houston roof, and we source from seven major manufacturers so the material actually fits your home, not just what happens to be on the truck that day.
• The written price. Your price is in your hands before any work starts. It’s always included, never negotiated away, and never subject to a surprise change order unless you approve something additional in writing first.
• On-time arrival. When we give you a window, we show up in it. Houston traffic notwithstanding, we plan for the real drive time, not the best-case drive time.
• Cleanup. We leave the place cleaner than we found it. That means magnet-sweeping for nails, hauling off old materials, and not leaving a mess in your yard for you to deal with on Saturday.
• People you can identify. Background-checked, uniformed technicians on every job, so you know exactly who’s on your roof and why they’re there.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s what happens: you call us, a live person answers, and we schedule the return visit. That’s it. No ticket system, no callback queue, no waiting until Monday. We answer the phone 24 hours a day, 7 days a week, including evenings and weekends, because roof problems in Houston don’t check business hours before they show up.

We start by listening to what’s wrong. Maybe a section of flashing looks off to you, or water is pooling where it didn’t before, or a shingle edge is lifting after a hard rain. Whatever it is, we send someone out to look at it. If the issue falls inside the guarantee period, the return visit and the correction are free. That’s the 365-Day Done Right Promise in action, and it’s not a premium add-on or a thing you have to negotiate for. It’s the floor.

Greg Holloway, the owner here at Tilehurst Roofing Houston, has a saying about this: a roofing company that’s afraid to put its guarantee in writing is a company that’s already planning an argument with you. We’d rather do the work right the first time and put that in writing too.

Licensed & Insured Backing

A guarantee is only as good as the company behind it, and the company behind it is only as good as its standing. Tilehurst Roofing Houston is licensed and insured in the state of Texas, which means every job we do is backed by a formal credential that a licensing board can revoke if we don’t hold up our end. That’s the real teeth behind the paperwork.

Insurance matters just as much. Roof work carries real risk, and a homeowner shouldn’t be left holding the bag if something goes wrong. Our insured backing protects you and your property while the crew is on site. Combined with the written guarantee on every repair and the 365-Day Done Right Promise, it means you’re never depending on a handshake and a hope. You’re depending on a documented commitment from a company that’s been doing this since 2000 under the Kingswell Guarantee.

How the Guarantee Works in Practice

Let’s say we replace a section of rotted decking and re-shingle a Houston roof in July. Two months later, a September storm rolls through and you notice water staining near a ridge cap. You call. A live person answers. We check your file, see the written guarantee from July, and schedule a return visit to inspect the ridge cap, underlayment, and flashing. If our repair failed, we fix it at no charge. You don’t pay for the diagnosis, the materials, or the labor. That’s the promise, and it runs for a full year from the date the job was completed.

The same applies to the written price. Before we start, you receive a line-item price in writing. The number on that page is the number you pay when the job is done right. If we uncover something unexpected inside the roof, we stop, show you what we found, explain what it means, and give you a new written price for the additional work. Nothing gets tacked on silently. You approve before we proceed.

Materials and the Guarantee

Your guarantee sits on top of the materials, and we offer genuine choice there. Tilehurst Roofing Houston installs products from seven leading manufacturers: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. Each has different strengths. Some hold up better in Houston’s high humidity and heavy afternoon rains. Others offer better wind ratings or color retention for homes that catch full sun. We’ll walk you through the trade-offs in plain language and give you a written price for each option you’re considering, so you’re choosing based on what fits your home and your budget, not whatever single brand we happen to stock.

That choice matters because the material you pick affects the life of the roof and the terms of the manufacturer’s own coverage. We don’t cut corners on underlayment, drip edge, or flashing to make a budget work. The Kingswell Way means doing the job so it stays done, and that starts with materials that belong on a Houston roof.

What the Guarantee Doesn’t Do

We’re direct about this too. The 365-Day Done Right Promise covers our workmanship and the materials we install. It doesn’t cover damage from a new storm event, a tree limb through the decking, or another contractor who modifies the roof after we leave. If a different company patches a section and it fails, that’s their repair to own, not ours. We’ll still come out and tell you what we see, because honest diagnosis is part of the job. But the free return visit applies to work we did that didn’t hold up, inside the guarantee period.

If you’re ever unsure whether something is covered, call (254) 566-3573 and ask. A live person answers. We’ll look up your job file and tell you straight what the guarantee says.

Why We Put It in Writing Every Time

Most roofing guarantees in Houston are oral promises that evaporate the moment the truck pulls away. Ours arrive on paper before the crew leaves. That’s a Kingswell family standard we’ve held since 2000. The written guarantee on every repair includes what was done, when it was done, and how long it’s covered. If the repair fails inside the guarantee period, we return at no charge. No phone tag. No “we’ll get back to you.” No negotiating a promise we already made.

The same goes for the written price. In a city where roofing estimates often come with vague numbers and verbal updates, we’d rather hand you a document you can hold us to. That’s the whole point of the Kingswell Way: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails.

Call for a Free Estimate

If you need a roof repair or replacement in Houston, call (254) 566-3573 to schedule your free estimate. You’ll get a written price before any work starts, and if you hire us, you’ll get a written guarantee before the crew leaves. That’s the deal, and we’ve been keeping it since 2000.

Written by Greg Holloway, Owner at Tilehurst Roofing Houston, serving Houston since the Kingswell family of roofing companies was founded in 2000.